Experience

Director of Tour Operations

Hola Cali

Jan 2019 – Present – Cali, Colombia

  • Assess local facilities and tour staff to ensure outstanding service to tourists. This includes visiting hotels, restaurants, and businesses to conduct random checks on the quality of service, comfort of stay, and cleanliness.

  • Arrange for trip guides, translators, charters, and handling of special requests.

  • Provide information on customs regulations, travel itineraries, fares, group discounts and billing.

  • Develop, plan, and sell tour packages and travel service.

Social Studies Teacher

Colegio Jefferson

August 2018 – Present – Cali, Colombia

  • Develop and apply pedagogical proposal; satisfying recognized objectives.

  • Utilize technological innovation to support and report the educational advancement of learners.

  • Monitor the educational process and consistently to consider necessary treatments.

  • Organize study program to meet individual needs, interests, and capabilities.

Web Search Analyst

Appen

January 2018 – August 2018 (8 months) – Remote

  • Evaluated and analyzed online search results according to specific guidelines.

  • Assessed and checked web search results based on specific search terms.

  • Measured and determined the relevance and usefulness of web pages in correlation to predefined queries, accurately.

Program Analyst – Technical Writer

Project Support Services

October 2015 – January 2018 (23 months) – Washington Metro Area

  • Contracted services to large government client in Tactical Operations Division (TOD) composing policy directives and strategic plans by conducting subject matter expert (SME) interviews to gather data and produce content.

  • Served as the HSPD-12 Help Desk SME – providing user training and support, technical troubleshooting, hardware configurations and offsite problem diagnosis nationwide.

  • Used Excel to input, maintain, and retrieve the team’s data over the share drive, creating a more organized and cohesive team environment.

English Instructor   

Volunteers ColombiaServicio Nacional de Aprendizaje (SENA)

June 2014 – September 2015 (15 months) – Cali, Colombia

  • Pioneered the Colombian government’s bilingual teaching program and was responsible for the planning and presentation of an individualized English-based program for adults in a professional trade school.

  • Designed and coordinated hands-on activities to enhance client’s interaction and critical thinking skills.

  • Utilized cooperative learning techniques and provided individual instruction to meet the needs of clients with diverse learning styles.

Technical Writer, Online Learning and Assessment (Full-Time)

American Councils for International Education

November 2012 – June 2014 (32 months) – Washington Metro Area

• Managed and produced online documentation of online testing tools, including: test specifications, user stories, and user training manuals.
• Facilitated meetings and liaised with the software development team to help articulate policies, procedures and specifications.
• Supervised and trained over 60 new staff members by producing standard operating procedures (SOPs) creating visualizations with Adobe Photoshop and Microsoft Visio. 

Customer Service Agent (Part-time)

American Airlines (Formerly US Airways)

August 2011 – June 2014 (35 months) – Washington D.C. Metro Area

• Consulted over 50 clients daily by creating and inspecting reservations to identify and resolve itinerary issues
• Performed boarding announcements and arranged accommodations to hotel and airport facilities.
• Facilitated boarding process while enforcing policies, security measures and protecting sensitive information.