Technical Writer, Online Learning and Assessment (Full-Time)
November 2012 – June 2014 (32 months) – Washington Metro Area
• Managed and produced online documentation of online testing tools, including: test specifications, user stories, and user training manuals.
• Facilitated meetings and liaised with the software development team to help articulate policies, procedures and specifications.
• Supervised and trained over 60 new staff members by producing standard operating procedures (SOPs) creating visualizations with Adobe Photoshop and Microsoft Visio.